Sales and Operations Coordinator
Richemont seeks a Sales and Operations Coordinator in Mexico City to manage retail order fulfilment, inventory and sales reporting for luxury maisons.
Overview
Richemont is a global luxury goods group that houses prestigious maisons across jewellery, watches, leather goods and writing instruments. As an employer it offers an international, brand-driven environment focused on craftsmanship, heritage and long-term brand equity, with career paths spanning retail, wholesale, product and corporate functions.
Role & Responsibilities
- Coordinate daily sales operations across the retail network: order entry, fulfilment, returns and inventory replenishment.
- Act as liaison between boutiques, distribution centers and regional teams to ensure on-time shipments and accurate stock levels.
- Produce and distribute regular sales and inventory reports; analyse variances and support forecasting activities.
- Maintain CRM and sales systems with up-to-date client records, sales orders and follow-up actions.
- Support retail events, product launches and store merchandising coordination, including logistics and materials management.
- Resolve operational escalations and liaise with finance and logistics to accelerate order-to-cash and returns processing.
- Contribute to process improvement projects to optimise retail workflows and increase operational efficiency.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management or equivalent.
- Proven commercial acumen with experience in luxury retail operations or sales support.
- Strong organisational skills and attention to detail; ability to manage competing priorities.
- Excellent stakeholder management and communication skills across internal teams and retail partners.
- Comfortable working with data and producing concise business reports.
Skills
Experience
Typically 2–4 years in retail operations, sales support or supply chain roles; experience within the luxury or premium retail sector is highly desirable.
Education
Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management or a related field.
Culture
Richemont cultivates a culture steeped in heritage and meticulous attention to detail, where artisanship and product excellence drive decision-making. The workplace is collaborative and international, emphasizing professionalism, respect for brand identity and opportunities for cross-functional development.