Sales & Experience Manager

Posted Mar 16, 2026

Richemont seeks a Sales & Experience Manager in Guadalajara to lead boutique sales, client experience and team performance.

Overview

Richemont is a leading global luxury goods group composed of multiple maisons spanning jewellery, watches, leather goods and accessories. The organisation prizes artisanal craftsmanship, maison heritage and international retail excellence, offering career paths across boutiques, maisons and corporate functions.

Role & Responsibilities

Lead in-market sales strategy and day-to-day boutique operations to maximise revenue, margin and client lifetime value.
Develop and coach the boutique team to deliver exceptional, brand-compliant client experiences and consistent service standards.
Drive clienteling and CRM programmes to grow VIP relationships, repeat business and subscription to maison services and events.
Manage visual merchandising, product presentation and in-store events to uphold maison identity and commercial objectives.
Own store KPIs: daily sales, conversion, average transaction value, stock turn and labour productivity; produce regular performance reports for regional leadership.
Coordinate inventory control, replenishment and loss-prevention measures in partnership with supply-chain and regional teams.
Act as local liaison with maison/brand teams and regional HQ on campaigns, launches, training and compliance with corporate policies.

Qualifications

Proven track record in luxury retail management with responsibility for sales targets, team leadership and boutique operations.
Strong client development skills and experience with CRM-driven luxury clienteling.
Demonstrable ability to translate brand standards into retail execution and visual merchandising.
Commercial acumen including KPI analysis, forecasting and basic P&L awareness.
Excellent interpersonal and coaching skills; ability to represent a luxury maison to high-net-worth clients and external partners.

Skills

Luxury clienteling Retail operations and boutique management KPI analysis and sales forecasting Visual merchandising and store standards CRM (Salesforce or equivalent) POS systems Microsoft Excel Team leadership and coaching Event and VIP client management

Experience

Typically 3–5 years of progressive experience in luxury retail or boutique management, with proven results in sales leadership, client development and team performance; experience running store operations and local events is expected.

Education

Bachelor's degree in Business, Marketing, Hospitality, Fashion or equivalent professional experience.

Culture

Richemont cultivates a maison-driven culture that values craftsmanship, meticulous attention to detail and long-term client relationships. Teams operate with entrepreneurial spirit within a framework of high luxury standards and international collaboration across maisons and regions.