Sales Advisor

Overview

Richemont is a leading international luxury goods group comprising a portfolio of prestigious Maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes artisan craftsmanship, heritage brands and client-centric retail excellence, offering opportunities to work within highly curated boutiques and cross‑Maison programs under the Richemont Group umbrella.

Role & Responsibilities

• Deliver personalised, discreet client service that reflects the Maison’s standards and cultivates long‑term relationships.
• Achieve and exceed individual and store sales targets through proactive clienteling, upselling and appointment management.
• Maintain exceptional product knowledge across collections and communicate provenance, materials and craftsmanship to clients.
• Manage boutique presentation and merchandising to luxury visual standards; ensure stock integrity and assist with inventory control.
• Use CRM and point‑of‑sale systems to record client interactions, follow up on leads and track after‑sales activity.
• Support after‑sales service, repairs and follow‑through to ensure a seamless client experience.
• Adhere to loss‑prevention, compliance and cash‑handling procedures; contribute to a secure and professional boutique environment.

Qualifications

• Proven experience in luxury retail or high‑end boutique sales (preferred 1–3 years).
• Demonstrable expertise in delivering high‑touch, client‑focused service.
• Strong interpersonal and communication skills with refined presentation and negotiation abilities.
• Flexibility to work retail hours, including weekends and public holidays, and to attend store‑led training.
• Legal right to work in the UAE (must be able to work in Dubai without restrictions).

Skills

Experience

Preferably 1–3 years of hands‑on experience in luxury retail, boutique environments or premium hospitality roles demonstrating consistent sales performance and client relationship development.

Education

Secondary education (high school) required; vocational or tertiary study in retail, hospitality, luxury brand management or related fields preferred.

Culture

Richemont fosters a craftsmanship‑centred culture that prioritizes excellence, heritage and meticulous attention to detail across its Maisons. The work environment is international and collaborative, with an emphasis on client service, professional development and respect for artisanal expertise.