Sales Advisor

Overview

A. Lange & Söhne is a premier German manufacture of haute horlogerie, celebrated for its mechanical precision, artisanal finishing and restrained, timeless aesthetics. Operating within the Richemont Group, the brand combines traditional Saxon watchmaking craftsmanship with a boutique retail experience aimed at discerning global collectors.

Role & Responsibilities

• Deliver exemplary, appointment-driven client service that reflects the maison’s heritage and technical expertise in haute horlogerie.
• Develop and maintain long‑term client relationships through proactive clienteling, personalised follow‑up and tailored product recommendations.
• Achieve and exceed boutique sales targets through consultative selling, upselling and cross-selling where appropriate.
• Demonstrate authoritative product knowledge: movements, complications, provenance and materials; present pieces with confidence and technical accuracy.
• Manage boutique merchandising and presentation to brand standards; ensure product availability, stock accuracy and orderly inventory control.
• Maintain CRM records, prepare client dossiers and coordinate after‑sales service or repairs with the service department.
• Collaborate with the store management and regional teams on local marketing initiatives, trunk shows and client events.

Qualifications

• Professional demeanour with impeccable grooming and presentation appropriate to a luxury watch environment.
• Outstanding interpersonal and communication skills; ability to build trust quickly with high‑net‑worth clients.
• Demonstrable interest in or knowledge of mechanical watches; aptitude for learning technical product detail.
• Strong commercial acumen with a track record of achieving sales targets; disciplined approach to client follow‑up and pipeline management.
• Availability for flexible retail hours, including evenings and weekends, and willingness to represent the brand at client events.

Skills

Experience

Typically 2+ years of client-facing experience in luxury retail or premium goods sales; prior experience selling watches or jewellery is strongly preferred.

Education

High school diploma or equivalent; tertiary education in hospitality, retail, business or a related discipline is advantageous.

Culture

The brand fosters a culture of meticulous craftsmanship, technical excellence and understated luxury. Employees work within small, specialist teams that prioritise client confidentiality, long‑term relationship building and continual product education.