Retail Sales Advisor

Overview

Richemont is a Swiss-based luxury goods holding company that develops and manages a portfolio of high-end maisons across jewellery, watches, leather goods and accessories. As an employer, Richemont is known for preserving traditional craftsmanship, investing in product expertise and offering a global footprint that supports cross-brand mobility and professional development within the luxury sector.

Role & Responsibilities

• Deliver personalised, consultative service to high-net-worth and walk-in clients, building long-term client relationships and maintaining detailed clienteling records.
• Achieve and exceed boutique sales targets through active selling, upselling and cross-selling of relevant product categories.
• Maintain exemplary boutique standards: visual merchandising, product presentation, and housekeeping in line with brand guidelines.
• Manage transactional duties including point-of-sale operations, payments, receipts and accurate daily reconciliation.
• Support stock management activities: receiving, tagging, inventory control and loss-prevention protocols.
• Provide after-sales care and follow-up, coordinating repairs, exchanges or bespoke service requests with back-office teams and ateliers.
• Contribute to CRM updates and marketing initiatives (appointments, private events, and client communications) to drive retention and reactivation.

Qualifications

• Proven ability to deliver high-level customer service in a luxury retail environment; previous boutique experience preferred.
• Demonstrable commercial awareness with a track record of meeting or exceeding sales targets.
• Legal right to work in the UAE (sponsorship or valid work permit).
• Flexible availability to work retail hours, including evenings, weekends and public holidays.
• Professional presentation and strong interpersonal skills suitable for a luxury clientele.

Skills

Experience

Typically 1–3 years of retail sales experience, preferably within a luxury or premium brand environment; direct experience with watches or jewellery is a strong advantage.

Education

Secondary education (high school diploma) required; vocational training or diploma in retail, hospitality or a related discipline preferred.

Culture

Richemont cultivates a culture that values craftsmanship, product expertise and discreet client service. The workplace emphasizes professional development, mentorship from experienced maison teams and adherence to the exacting standards of the luxury sector.