Retail Operations Supervisor
Richemont is hiring a Retail Operations Supervisor in Taipei to oversee boutique operations, inventory and team performance.
Overview
Richemont is a Switzerland-based luxury goods group comprising premier maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes artisanal excellence, heritage-driven craftsmanship and international brand stewardship, operating a matrix of maisons under a centralized group structure.
Role & Responsibilities
- Oversee daily store operations to ensure seamless service delivery and adherence to brand standards.
- Manage inventory accuracy, stock receipt, transfers and stock-taking procedures to minimise shrinkage.
- Create and manage staff schedules, driving optimal coverage for peak trading and client events.
- Coach, mentor and develop boutique sales teams to elevate client experience and individual performance.
- Implement loss-prevention controls, supervise cash handling and ensure POS reconciliation.
- Monitor store KPIs (sales, conversion, average transaction value) and prepare operational reports for regional management.
- Coordinate visual merchandising and boutique presentation in line with global directives.
- Liaise with regional operations and logistics teams to resolve supply or clienteling issues and support local marketing initiatives.
Qualifications
- Bachelor’s degree or diploma in Business, Retail Management, Hospitality or related discipline preferred.
- Fluent spoken and written Mandarin; business-level English preferred.
- Demonstrable supervisory experience within luxury retail or premium lifestyle brands.
- Strong commercial acumen with proven ability to interpret sales KPIs and drive performance.
- Excellent interpersonal and coaching skills, with a client-centric approach and polished presentation.
Skills
Experience
Typically 3–5 years in luxury or premium retail with at least 1–2 years in a supervisory or team-lead capacity, managing frontline staff and daily store operations.
Education
Bachelor’s degree or equivalent qualification preferred; vocational diplomas in retail or hospitality are acceptable.
Culture
Richemont cultivates a culture that values craftsmanship, heritage and meticulous attention to detail across its maisons. The work environment blends global standards with local autonomy, rewarding high service standards, continuous learning and cross-border collaboration.