Retail Operations Manager

Overview

Richemont is a global luxury goods group that manages a portfolio of maisons across jewellery, watches, leather goods and writing instruments. As an employer it emphasises brand heritage, meticulous craftsmanship and long-term talent development, offering international career paths within a multi-brand environment.

Role & Responsibilities

• Oversee day-to-day retail operations across assigned stores, ensuring consistent application of group SOPs and brand standards.
• Drive sales performance through KPI monitoring, analysis and close collaboration with store leadership to implement corrective plans.
• Own inventory control and stock-flow processes, including replenishment, transfers, cycle counts and shrinkage prevention.
• Coordinate visual merchandising and store presentation to guarantee compliance with brand windows, floor sets and seasonal directives.
• Lead recruitment, onboarding and performance management for store operations staff; design and deliver targeted operational training.
• Manage store-level administrative processes such as payroll inputs, scheduling, expense controls and local regulatory compliance.
• Act as the primary operational liaison between maison teams, regional management and headquarters for launches, renovations and projects.
• Implement loss-prevention protocols and oversee health & safety standards to protect staff, clients and merchandise.

Qualifications

• Proven leadership and people-management capabilities in a retail environment.
• Strong analytical competency with experience setting and tracking KPIs.
• Deep understanding of luxury retail standards and client service expectations.
• Ability to enforce operational discipline and to translate corporate directives into store-level execution.
• Professional maturity, excellent organisational skills and discretion handling high-value merchandise.

Skills

Experience

Typically requires 5+ years in retail operations with at least 2–3 years in a supervisory or managerial role within luxury goods or premium retail, with demonstrable results in sales growth, stock control and team performance.

Education

Bachelor's degree in Business, Retail Management, Hospitality or equivalent experience preferred.

Culture

Richemont cultivates a culture of craftsmanship, attention to detail and brand stewardship. Teams operate in a collegial, heritage-driven environment that values discretion, professional development and cross-border collaboration among maisons.