Retail Operations Intern
Richemont seeks a Retail Operations Intern in Madrid to support store operations, inventory, merchandising and retail reporting.
Overview
Richemont is a Swiss-based luxury goods holding group comprising a portfolio of maisons across jewellery, watchmaking, leather goods and accessories. As an employer, the group emphasises artisanal craft, brand heritage and international retail excellence, offering structured career paths across its maisons and retail networks.
Role & Responsibilities
- Support daily store operations including opening/closing procedures and point-of-sale transactions
- Assist with inventory management: stock receives, replenishment, cycle counts and stock discrepancy investigations
- Contribute to visual merchandising and product presentation to maintain brand standards
- Prepare and analyse basic sales and operational reports for the local retail team
- Maintain CRM and sales records, ensure customer data is up to date and assist with appointment scheduling
- Support loss-prevention and store compliance tasks, including documentation and audit preparation
- Coordinate with logistics and store support teams to follow up on deliveries, repairs and inter-store transfers
- Provide high-quality customer service on the sales floor when required and support clienteling activities
Qualifications
- Enrolled in or recently graduated from a Bachelor’s program in Business, Retail Management, Luxury Brand Management, or a related discipline
- Availability to complete an internship period (typical retail internships are full-time for a defined term)
- High attention to detail and a strong service orientation appropriate to a luxury retail environment
- Strong organisational skills and ability to manage multiple operational tasks under supervision
- Ability to work flexible retail hours, including evenings and weekends
Skills
Experience
No extensive professional experience is required; prior part-time retail, customer-facing roles or previous internships in retail or luxury environments are advantageous. Practical exposure to stock control, POS operation or CRM entry will be considered a plus.
Education
Enrolled in or recently graduated from a relevant tertiary programme (e.g., Business, Retail Management, Luxury Brand Management)
Culture
Richemont cultivates a culture that values craftsmanship, discretion and meticulous attention to detail across its maisons. The workplace blends heritage-driven brand standards with international, cross-functional collaboration and opportunities for structured development within luxury retail.