Retail Operations Executive

Overview

Richemont is a Swiss-based luxury goods holding company encompassing maisons across jewellery, watchmaking, writing instruments, leather goods and accessories. Renowned for craftsmanship, heritage brands and a client-centric retail model, Richemont operates globally and invests in sustaining artisanal excellence and premium customer experiences.

Role & Responsibilities

• Manage daily boutique operations to ensure consistent execution of Richemont operational standards and SOPs across assigned stores.
• Maintain inventory integrity through cycle counts, stock reconciliations, stock transfers and resolution of discrepancies.
• Coordinate with regional operations, logistics and vendors to ensure timely replenishment, deliveries and returns processing.
• Prepare and deliver regular operational reports and KPI analyses for store leadership and regional management.
• Support new store openings, temporary activations and visual merchandising implementations to ensure operational readiness.
• Drive loss-prevention procedures, audit readiness and adherence to cash handling and POS protocols.
• Deliver training and operational coaching to store teams on processes, systems and service standards.
• Act as the operational point of contact for cross-functional stakeholders (merchandise planning, finance, logistics).

Qualifications

• Bachelor's degree in business, retail management, supply chain or equivalent professional experience.
• Demonstrable experience in retail operations within premium or luxury retail environments.
• Strong numerical and analytical capability with experience producing operational and inventory reports.
• Excellent interpersonal and stakeholder-management skills; ability to liaise with store teams, suppliers and regional functions.
• Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced retail environment.
• Proficiency in Microsoft Excel and MS Office; familiarity with POS and inventory management processes.

Skills

Experience

Minimum 3+ years of hands-on retail operations experience, preferably within luxury or premium retail brands, including inventory control, stock reconciliation and cross-functional coordination.

Education

Bachelor's degree in business, retail management, supply chain or related field, or equivalent professional experience.

Culture

Richemont fosters a culture defined by craftsmanship, meticulous attention to detail and a client-first ethos. The workplace is international and collaborative, with high standards of professionalism and opportunities to work closely with iconic luxury maisons.