Retail Executive
Richemont seeks a Retail Executive in Seoul to deliver luxury client service and exceed boutique sales targets.
Overview
Richemont is a leading Swiss luxury goods group comprising several maison brands across jewellery, watches, leather goods and accessories. As a global luxury holding company, Richemont emphasizes craftsmanship, heritage, and elevated client experiences across its network of boutiques and retail partners.
Role & Responsibilities
- Deliver exceptional, personalised client service to cultivate long‑term relationships and maximise lifetime value.
- Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross‑selling.
- Manage the end‑to‑end sales process, including product presentation, order handling, private client appointments and after‑sales follow‑up.
- Support visual merchandising and store standards to ensure displays reflect maison heritage and seasonal directives.
- Utilise CRM and POS systems to maintain accurate client records, sales data and follow‑up activities.
- Participate in stock management, receiving, inventory counts and loss prevention procedures to safeguard brand assets.
- Collaborate with boutique leadership and cross‑functional teams on events, launches and promotional initiatives.
Qualifications
- Proven track record in luxury retail or premium lifestyle brands with consistent sales results.
- Demonstrable expertise in clienteling and relationship management within a high‑touch environment.
- Strong commercial acumen with the ability to read sales data and act on KPIs.
- Excellent presentation and product knowledge, with attention to detail in visual standards.
- Flexible availability to work retail hours, including evenings and weekends.
Skills
Experience
Mid‑level retail experience, typically 2–5 years in luxury or premium retail environments; prior experience handling high‑value product sales and private client appointments is preferred.
Education
High school diploma or vocational qualification required; tertiary education in business, retail management, hospitality or luxury brand management preferred.
Culture
Richemont cultivates a refined, client‑centric culture that prizes craftsmanship, discretion and excellence. The workplace is international and collaborative, requiring high professional standards and a commitment to preserving maison heritage while delivering modern retail experiences.