Retail Boutique Manager

Overview

Richemont is a Swiss-based luxury goods holding company composed of prestigious maisons across jewellery, watches, leather goods and writing instruments. As a steward of heritage maisons, Richemont emphasises craftsmanship, long-term brand stewardship and selective global retail expansion, offering employees exposure to high-calibre products and an international luxury ecosystem.

Role & Responsibilities

• Lead day-to-day boutique operations to deliver exemplary customer experiences and achieve sales targets.
• Recruit, mentor and develop a high-performing sales team; set individual and store KPIs, conduct performance reviews and implement talent development plans.
• Steer clienteling and CRM programmes to cultivate long-term relationships with HNW and VIP clientele.
• Own visual merchandising and boutique presentation standards to reflect maison heritage and seasonal campaigns.
• Manage inventory control, stock replenishment, loss prevention and daily reconciliations in partnership with regional operations.
• Prepare and analyse sales reports, budgets and forecasts; implement corrective actions to maximise profitability and margin.
• Coordinate with regional marketing, product and wholesale teams to execute launches, trunk shows and private client events.
• Ensure compliance with company policies, local regulations and luxury service protocols, including bespoke client requests and after-sales care.

Qualifications

• Minimum 3–5 years of progressive experience in luxury retail with at least 2 years in a managerial or supervisory role.
• Proven track record of meeting or exceeding sales targets within a premium or haute couture environment.
• Demonstrated ability to recruit, develop and retain top retail talent and to lead by example in client engagement.
• Excellent interpersonal and negotiation skills, with a polished demeanour appropriate for high‑net‑worth clientele.
• Strong financial acumen: budget management, P&L awareness and sales forecasting.
• Fluent in English; additional languages an advantage (preferred but not required).

Skills

Experience

3–5 years in luxury retail with a minimum of 2 years in a supervisory or store management capacity; experience with high‑value product sales and VIP client management preferred.

Education

Bachelor’s degree preferred, or equivalent professional experience in luxury retail management.

Culture

Richemont’s maisons foster a culture of craftsmanship, discretion and long-term brand stewardship. The workplace emphasises service excellence, professional development and collaboration across specialised product and client teams, supporting employees who are passionate about heritage luxury.