Retail Boutique Manager
A. Lange & Söhne seeks a Boutique Manager in Abu Dhabi to lead boutique operations, sales and client relations for the luxury watch Maison.
Overview
A. Lange & Söhne is a German haute horlogerie Maison renowned for artisanal precision, technical innovation and restrained aesthetic. Part of the Richemont group, the brand operates intimate boutiques that cater to a discerning international clientele and maintains rigorous standards of craft, presentation and client service.
Role & Responsibilities
- Lead daily boutique operations to ensure exceptional client service and strict adherence to A. Lange & Söhne brand standards.
- Drive sales performance and achieve revenue, margin and KPI targets through coaching, motivation and performance management of the boutique team.
- Cultivate and manage high-value client relationships, develop clienteling strategies and maintain a robust CRM pipeline.
- Oversee inventory control, stock reconciliation, merchandising and visual presentation to preserve the Maison’s heritage aesthetic.
- Coordinate after-sales service and repairs with the service centre, ensuring timely communication and flawless client experiences.
- Recruit, train and develop boutique staff; implement ongoing product and service training focused on watchmaking excellence.
- Manage boutique budgets, petty cash, scheduling and regulatory compliance; prepare regular sales and operational reports for regional management.
- Plan and execute client events, VIP appointments and local marketing initiatives in alignment with regional retail strategy.
Qualifications
- Proven track record in luxury retail management with responsibility for a multi-person team.
- Demonstrable achievement of sales targets and experience in high-net-worth client development.
- Strong knowledge or demonstrable aptitude for fine watchmaking; familiarity with horology terminology preferred.
- Excellent leadership, communication and interpersonal skills tailored to a luxury clientele.
- High degree of professionalism, discretion and cultural sensitivity when dealing with VIP clients.
Skills
Experience
Typically 5+ years of luxury retail experience with at least 2 years in a managerial role; prior experience in high-end watches or jewellery is strongly preferred.
Education
Bachelor’s degree or equivalent vocational qualification preferred; certifications in retail management or luxury brand retail are an advantage.
Culture
The Maison values meticulous craftsmanship, quiet refinement and client-first service. Employees operate within a close-knit, highly specialist environment that prizes technical knowledge, attention to detail and discreet, personalised hospitality. As part of the Richemont family, the brand benefits from a networked luxury retail ecosystem while maintaining an artisanal identity.