Retail Associate

Overview

Richemont is a leading global luxury goods group that owns and manages a portfolio of maisons across jewellery, watchmaking, leather goods and writing instruments. As an employer, Richemont emphasizes craftsmanship, heritage brand stewardship and international career mobility, offering opportunities within boutiques, ateliers and corporate functions across major markets.

Role & Responsibilities

• Deliver exceptional, personalized service to clients in a luxury boutique environment, building long-term relationships through proactive clienteling.
• Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of product lines.
• Maintain impeccable visual merchandising and store presentation standards to reflect the maison’s aesthetic and merchandising directives.
• Manage transactions accurately using the point-of-sale system and ensure compliance with cash handling, receipts and store security procedures.
• Support stock management activities including receiving, inventory counts, backstock organization and loss-prevention controls.
• Coordinate with CRM and after-sales teams to follow up on client requests, repairs, exchanges and bespoke service enquiries.
• Participate in boutique events, product launches and client appointments, representing the brand with professionalism and discretion.

Qualifications

• Polished interpersonal skills with a strong client-service orientation and high emotional intelligence.
• Professional appearance and the ability to represent a luxury maison with discretion and cultural sensitivity.
• Flexible availability to work retail hours, including evenings, weekends and public holidays as required.
• Demonstrated ability to work collaboratively within a team while taking individual ownership of sales performance.
• Basic numeracy and comfort operating retail POS systems and handling transactions.

Skills

Experience

Preferably 1–3 years of retail sales experience, ideally within luxury, premium fashion, jewellery or watchmaking environments; demonstrated history of meeting sales targets and managing high-value client relationships.

Education

High school diploma or equivalent; vocational training or tertiary studies in retail, fashion, hospitality or a related discipline is advantageous.

Culture

Richemont fosters a culture rooted in respect for craft, attention to detail and long-term client relationships. Teams operate in a collaborative, mentorship-driven environment where professional development and international mobility are encouraged.