Retail Apprentice (Apprenticeship)

Overview

Richemont is a Swiss-based luxury goods holding group that manages a portfolio of prestigious maisons, including Cartier, Montblanc and others. As an employer it combines global scale with distinct maison identities, investing in craftsmanship, retail excellence and long-term talent development across an international boutique network.

Role & Responsibilities

• Support daily boutique operations, including opening/closing procedures and maintaining visual and merchandising standards.
• Deliver exemplary customer service and assist in building lasting client relationships through proactive clienteling.
• Assist sales advisors in achieving boutique commercial objectives and participate in in-store sales activities.
• Manage stock handling, back-office inventory tasks and reconcile merchandise with attention to accuracy.
• Operate the point-of-sale system and handle cash/transaction procedures in accordance with company policy.
• Participate in brand and product training modules to acquire knowledge of Cartier pieces and heritage.
• Support boutique events and client appointments, coordinating logistics and ensuring a premium client experience.
• Contribute to a polished boutique environment by ensuring presentation, upkeep and visual displays meet maison standards.

Qualifications

• Currently enrolled in a recognized vocational or higher-education program in retail, sales, business or luxury management (Bac+2/BTS or equivalent).
• Strong interpersonal skills with a demonstrable interest in luxury goods, watches or jewellery.
• Customer-focused demeanour and a high standard of personal presentation appropriate for a luxury boutique.
• Reliable, punctual and able to work retail schedules including evenings and weekends.
• Good numeracy and basic cash-handling competence.
• Capacity to learn product knowledge quickly and to apply brand service standards.

Skills

Experience

No prior professional experience required; previous customer-facing or retail experience is advantageous but not mandatory for an apprenticeship.

Education

Enrolled in an accredited vocational or higher-education program in retail, sales, business or luxury/lifestyle management (Bac+2/BTS level or equivalent).

Culture

Richemont fosters a culture that balances respect for artisan heritage with rigorous retail standards. Teams operate in a collaborative, client-centric environment where training and progression through the maison network are emphasized.