Regional Operations Director

Location TorontoOntarioCanada
Type Other
Seniority Director
Posted Mar 16, 2026
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Richemont seeks a Regional Operations Director in Toronto to lead luxury retail operations, optimise performance and uphold brand standards across the region.

Overview

Richemont is a leading Swiss luxury goods group that develops, manufactures and distributes prestigious maisons across jewellery, watchmaking and high-end accessories. The group houses renowned brands such as Cartier, Van Cleef & Arpels, IWC and Montblanc and operates a global retail and wholesale network, emphasising craftsmanship, heritage and premium client experience.

Role & Responsibilities

  • Define and execute the regional operations strategy to ensure consistent brand standards, superior client experience and commercial growth across boutiques and wholesale partners.
  • Own operational performance including store-level KPIs, inventory accuracy, shrinkage control and implementation of loss-prevention protocols.
  • Manage regional P&L planning and budgeting in partnership with finance and brand leadership; monitor margins and implement corrective actions.
  • Lead, mentor and develop multi-disciplinary regional teams — store managers, operations managers and support functions — to drive engagement and operational excellence.
  • Coordinate cross-functional initiatives (merchandising, logistics, HR, IT, visual merchandising) to enable omni-channel fulfilment and project roll-outs.
  • Ensure compliance with corporate policies, local regulations and quality standards; oversee vendor and landlord relationships where applicable.
  • Drive continuous improvement programs, process standardisation and adoption of systems to enhance efficiency and customer service.

Qualifications

  • Proven senior leadership experience in luxury retail operations with responsibility for multiple stores or a multi-brand portfolio.
  • Demonstrable commercial and P&L accountability with a track record of improving operational metrics and profitability.
  • Strong people leadership: experience building high-performing regional teams, coaching managers and driving cultural alignment.
  • Excellent stakeholder management skills, able to work effectively with brand heads, finance, HR, supply chain and external partners.
  • Authorization to work in Canada (if applicable) and willingness to travel within the region.

Skills

Retail operations management P&L management and financial acumen Inventory control and supply chain coordination Loss prevention and compliance Retail KPI analysis and performance reporting Cross-functional leadership and stakeholder engagement Project and change management Microsoft Excel CRM and retail ERP systems

Experience

Extensive experience (typically 8+ years) in progressively senior retail operations roles within the luxury or premium retail sector, including hands-on management of multi-site operations and demonstrated success in driving commercial and operational improvements.

Education

Bachelor’s degree in Business, Retail Management, Hospitality or a related discipline; advanced degree or executive education in management preferred.

Culture

Richemont cultivates a culture that values craftsmanship, heritage and meticulous attention to detail while fostering cross-brand collaboration and long-term career development. The organisation emphasises high standards of client service, respect for artisanal know-how and responsibility in its business practices.