Pick & Pack Team Leader

Overview

Richemont is a Switzerland-based luxury goods group comprising prestigious maisons across jewellery, watches, leather goods and accessories. Renowned for artisanal craftsmanship and brand heritage, the group operates an integrated supply‑chain and retail network that supports high standards of product quality and client experience.

Role & Responsibilities

• Lead, coach and schedule a multi‑disciplinary pick & pack team to meet daily order‑fulfilment targets and service SLAs.
• Oversee picking, packing and labelling operations to ensure 100% accuracy, presentation quality and damage‑free dispatch of luxury merchandise.
• Manage inbound/outbound flow, reconcile inventory discrepancies and execute cycle counts in coordination with inventory control teams.
• Monitor and report on key performance indicators (productivity, accuracy, on‑time shipments, returns) and implement corrective actions.
• Ensure compliance with health & safety regulations, company quality standards and security protocols for high‑value goods.
• Train new hires and deliver continuous improvement initiatives (5S, lean methods) to optimise throughput and reduce errors.
• Collaborate with warehouse management, customer service, and transport partners to resolve escalations and improve end‑to‑end processes.

Qualifications

• Proven supervisory experience in a warehouse, logistics or order‑fulfilment environment; luxury goods experience preferred.
• Demonstrable knowledge of warehouse processes including picking methods, packing standards and inventory control.
• Proven ability to lead and develop small operational teams, with strong coaching and performance‑management skills.
• Working knowledge of health & safety best practices in warehousing; valid forklift licence advantageous.
• Effective communication skills in French; English proficiency desirable for cross‑border coordination.

Skills

Experience

Typically 2–4 years of progressively responsible experience in warehouse or logistics operations, including at least 1 year in a supervisory capacity. Prior exposure to handling high‑value or luxury merchandise is an asset.

Education

Secondary education completed; vocational qualification or apprenticeship in logistics/warehouse management preferred.

Culture

Richemont cultivates a culture of craftsmanship and meticulous attention to detail, where operational excellence underpins brand reputation. The workplace values collaboration, continuous improvement and respect for heritage while promoting staff development within a global luxury ecosystem.