Panerai Sales Staff
Richemont — Panerai Sales Staff, Tokyo: boutique sales role requiring watch expertise and luxury client service in the Tokyo area.
Overview
Panerai is a haute horlogerie maison within the Richemont Group, renowned for precision watchmaking, nautical heritage and artisanal craftsmanship. As part of Richemont, the brand operates an international retail network and emphasizes product mastery, elevated client service and ongoing professional development for boutique teams.
Role & Responsibilities
- Deliver exceptional, personalized service to high-net-worth and retail clients, cultivating long-term relationships and repeat business.
- Demonstrate deep product knowledge of Panerai watches and accessories to guide purchase decisions and articulate technical features and provenance.
- Achieve and exceed individual and boutique sales targets through proactive clienteling, outreach and follow-up.
- Manage daily boutique operations including merchandising, inventory control, product presentation and POS transactions.
- Coordinate with after‑sales and service teams to ensure seamless client handovers for repairs, guarantees and maintenance.
- Participate in in-store events, trunk shows and VIP appointments to enhance brand visibility and client engagement.
Qualifications
- Native or fluent Japanese required; strong spoken English is an advantage.
- Prior retail experience in luxury goods or watches; boutique or boutique‑level clienteling experience preferred.
- Proven track record of meeting sales targets and managing client relationships in a high‑touch environment.
- Professional presentation, discretion handling confidential client information and impeccable interpersonal skills.
- Availability to work retail hours including evenings, weekends and public holidays as required by the boutique schedule.
Skills
Experience
Typically 1–3 years of customer-facing experience in luxury retail; prior experience selling high-end timepieces or jewellery is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in retail, business or hospitality is advantageous.
Culture
Panerai boutiques promote a culture of craftsmanship, precision and refined client service, reflecting the maison’s maritime and technical heritage. Teams operate within Richemont’s global luxury network, where mentorship, product training and cross-brand mobility support career growth.