Operations Specialist

Overview

Richemont is a leading international luxury goods group comprising a portfolio of high‑end maisons across jewellery, watchmaking, leather goods and writing instruments. As a global employer, Richemont combines heritage craftsmanship with contemporary retail and digital operations, offering cross‑brand career paths within a matrix of specialist maisons.

Role & Responsibilities

• Manage day‑to‑day order processing and fulfilment across channels, ensuring accuracy and timeliness from receipt to delivery.
• Maintain and reconcile inventory across warehouses, boutiques and e‑commerce, implementing cycle counts and stock adjustments.
• Coordinate logistics and transport partners for inbound/outbound shipments, including clearance and cross‑border documentation.
• Liaise with retail boutiques, wholesale partners and customer service to resolve stock, delivery and returns issues.
• Support demand planning and replenishment by providing timely operational data and exception reports to planning teams.
• Drive process improvements and standard operating procedures to increase efficiency, reduce lead times and minimise stock discrepancies.
• Prepare and distribute regular KPI reports (OTIF, stock accuracy, turnover) to stakeholders and senior management.
• Ensure compliance with internal controls, brand policies and local regulatory requirements related to logistics and inventory.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Supply Chain Management or a related discipline preferred.
• Minimum 2–4 years’ experience in operations, inventory management or logistics; experience in luxury retail or fashion strongly preferred.
• Proven analytical ability with strong attention to detail and a track record of delivering process improvements.
• Excellent stakeholder management and communication skills, able to work cross‑functionally with commercial, retail and logistics teams.
• Ability to work under pressure, manage competing priorities and meet tight deadlines in a fast‑paced environment.

Skills

Experience

Typically 2–4 years of progressively responsible operations or supply‑chain experience, ideally within luxury retail, fashion or consumer goods; demonstrable exposure to ERP systems and logistics coordination across channels.

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred.

Culture

Richemont fosters a discreet, craftsmanship‑centred culture that prizes quality, client service and cross‑brand collaboration. Employees operate within a high‑standards, fast‑moving environment that values professional development and operational excellence.