Operations Manager
Richemont is hiring an Operations Manager in Boston to lead regional retail operations and uphold luxury client experience standards.
Overview
Richemont is a Swiss-based luxury goods holding group that manages a portfolio of maisons across fine jewellery, watches, leather goods and accessories. As an employer, Richemont emphasizes heritage craftsmanship, meticulous product quality and a multi-brand, globally collaborative structure that supports specialist maisons while investing in employee development and cross-disciplinary mobility.
Role & Responsibilities
- Oversee and optimise daily operations for Richemont boutiques and regional retail activities in the Boston area, ensuring seamless execution of brand standards and client experience.
- Manage inventory control, stock replenishment and loss-prevention processes in coordination with supply chain and merchandising teams.
- Lead, coach and develop operations staff; establish staffing plans, shift rosters and performance objectives.
- Maintain operational KPIs and produce regular reporting for senior management; drive continuous improvement to improve productivity and margins.
- Own vendor and service-provider relationships (logistics, maintenance, store services) and ensure contractual compliance and cost-effectiveness.
- Implement and enforce standard operating procedures, regulatory compliance and health & safety requirements across retail sites.
- Collaborate cross-functionally with merchandising, visual merchandising, client services and finance to support launches, events and seasonal operations.
Qualifications
- Proven leadership capability with experience managing frontline operations teams in a luxury retail environment.
- Demonstrable expertise in inventory management, stock control and loss-prevention practices.
- Strong analytical aptitude with experience using operational KPIs to drive decisions and improvements.
- Excellent communication and interpersonal skills with the ability to influence cross-functional stakeholders and external partners.
- Availability to work retail hours, including evenings and weekends, as required by boutique schedules.
Skills
Experience
Minimum 5 years of progressive experience in retail operations, ideally within the luxury sector, including direct responsibility for staff supervision, inventory control and operational metrics.
Education
Bachelor's degree in Business, Retail Management, Supply Chain or a related field preferred.
Culture
Richemont fosters a culture rooted in craftsmanship, attention to detail and respect for maison heritage. The workplace values collaboration across specialised brands, encourages professional development and expects employees to uphold rigorous standards of service and presentation.