Operations Manager

Overview

Richemont is a leading global luxury goods holding company comprising a portfolio of maisons across jewellery, watches, leather goods and writing instruments. The group is recognised for heritage craftsmanship, exacting quality standards and a maison-driven organizational model that balances entrepreneurial autonomy with centralized corporate support.

Role & Responsibilities

• Lead and oversee day-to-day retail and service operations for Richemont maisons in the Austin region, ensuring flawless execution of brand standards.
• Manage inventory control, replenishment processes and stock integrity to minimise shrinkage and optimise availability.
• Coordinate logistics and vendor relationships, including inbound/outbound shipments and third‑party service providers.
• Develop and monitor operational KPIs, produce regular performance reports, and implement corrective action plans to drive efficiency and profitability.
• Own scheduling, workforce planning and operational training programs to ensure staffing aligns with business demand and luxury service expectations.
• Ensure compliance with corporate policies, local regulations, loss prevention protocols and health & safety requirements.
• Collaborate cross‑functionally with sales leadership, visual merchandising, client services and corporate support teams to deliver an exceptional client experience.

Qualifications

• Proven leadership capability with a track record of managing multi‑site or multi‑discipline retail operations in the luxury or premium sector.
• Demonstrable experience with inventory management, logistics coordination and loss‑prevention strategies.
• Strong analytical aptitude with experience monitoring KPIs and implementing process improvements.
• Exceptional interpersonal and communication skills, able to influence at store and corporate levels.
• Experience recruiting, coaching and developing frontline and supervisory teams to deliver elevated client service.

Experience

Typically 5+ years of progressively responsible experience in retail or luxury operations management, including direct responsibility for inventory, staffing and performance metrics; experience within maison luxury brands is highly desirable.

Education

Bachelor's degree or equivalent experience preferred; business, retail management or supply‑chain related disciplines are advantageous.

Culture

Richemont values craftsmanship, heritage and the autonomy of its individual maisons while providing shared corporate expertise. The working environment prioritises meticulous attention to detail, collaborative problem solving and a commitment to exceptional client service.