Operations & Workplace Manager

Overview

Richemont is a Switzerland-based luxury goods group that stewards a portfolio of prestigious maisons across jewellery, watchmaking, fashion and accessories. The group combines heritage craftsmanship with international retail and corporate operations, offering an environment that values attention to detail, cross-cultural collaboration and operational excellence.

Role & Responsibilities

• Oversee day-to-day workplace operations for the Milan office, ensuring a safe, efficient and welcoming environment for employees and visitors.
• Manage third-party service providers and contractors for facilities maintenance, security, cleaning, reception and building systems; negotiate contracts and monitor SLAs.
• Plan and deliver workplace projects and fit-outs, coordinating internal stakeholders, external suppliers, budgets and timelines.
• Administer office space planning, move management and desk allocation to optimise utilisation and support hybrid ways of working.
• Develop and manage the workplace operations budget, approve expenditures and implement cost-control measures.
• Ensure compliance with local health & safety, fire and building regulations and lead related audits and emergency preparedness activities.
• Implement workplace policies and continuous improvement initiatives to enhance the employee experience and operational resilience.
• Coordinate vendor procurement, invoice validation and lease administration in partnership with finance and real estate teams.
• Support corporate events, VIP visits and ad hoc operational needs with a high level of service and attention to detail.
• Report on workplace KPIs and present operational updates to senior stakeholders.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related discipline, or equivalent experience.
• Proven track record of managing facilities and workplace services in a corporate or luxury environment.
• Strong vendor and contract management experience, including SLA development and procurement processes.
• Demonstrated ability to manage budgets and capital/expenditure forecasting.
• Knowledge of local health & safety and building compliance requirements; audit experience preferred.
• Excellent stakeholder management and communication skills, with the ability to coordinate multiple internal functions.

Skills

Experience

Typically 5+ years of progressive experience in facilities, workplace or operations management, including hands-on vendor management and delivery of workplace projects; experience within luxury retail, corporate headquarters or professional services is advantageous.

Education

Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related field preferred.

Culture

Richemont cultivates a culture of craftsmanship, meticulous standards and international collaboration. Teams operate in a professional, detail-oriented environment where operational excellence and respect for heritage brands are paramount.