Luxury Sales Consultant
Richemont seeks a Sales Associate for its Fifth Avenue boutique in New York — deliver exceptional client service and drive luxury sales.
Overview
Richemont is a leading international luxury group managing a portfolio of high-end maisons across jewelry, watches, leather goods and fashion. As an employer it emphasizes craftsmanship, heritage-driven product excellence and a client-centric retail experience across its maisons.
Role & Responsibilities
- Deliver exceptional, discreet client service consistent with Richemont brand standards; cultivate and sustain long-term client relationships through proactive clienteling.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of the maison's product range.
- Maintain deep product knowledge and convey provenance, materials and craftsmanship to clients with confidence and accuracy.
- Manage transactional duties at point-of-sale, including accurate cash handling, payment processing and order fulfilment.
- Support visual merchandising and boutique presentation standards; participate in stock management, replenishment and loss-prevention procedures.
- Assist with private client appointments, in-store events and VIP experiences, coordinating with store management and cross-functional teams as required.
- Adhere to compliance, privacy and operational procedures, including client data entry and CRM updates.
Qualifications
- Proven track record in retail sales, preferably within luxury, jewelry or watches.
- Polished professional presentation and strong interpersonal skills suited to a high-net-worth clientele.
- Ability to work a flexible retail schedule including evenings, weekends and holidays.
- Right to work in the United States.
Skills
Experience
Typically 2+ years of retail sales experience with demonstrated success in a luxury or premium-brand environment; prior experience handling high-value transactions and VIP clients preferred.
Education
High school diploma or equivalent; post-secondary study in retail, hospitality or a related discipline is advantageous but not required.
Culture
The Richemont retail environment prioritizes refined service, respect for artisanal heritage and meticulous attention to detail. Teams operate with a client-first mentality and high standards of professionalism, collaborating to deliver memorable, personalised experiences.