Luxury Sales Consultant

Overview

Richemont is a leading luxury goods group encompassing prestigious maisons across jewellery, watches, leather goods and accessories. As a steward of heritage brands, Richemont emphasises artisanal excellence, client-centric retail experiences and long-term brand equity while offering colleagues exposure to international luxury retail standards and cross-brand development opportunities.

Role & Responsibilities

• Deliver exceptional, personalised service to high-net-worth and discerning clients, cultivating long-term relationships through proactive clienteling and follow-up.
• Achieve individual and boutique sales objectives by converting client interactions into transactions and upselling complementary product categories.
• Represent brand heritage and product knowledge with accuracy and authority; provide detailed explanations of materials, craftsmanship and after-sales services.
• Operate point-of-sale systems, process payments and maintain strict cash-handling and reconciliation procedures.
• Maintain boutique standards for visual merchandising, stock presentation and housekeeping in accordance with brand guidelines.
• Assist with inventory management, receiving, tagging and cycle counts; report discrepancies and support loss-prevention measures.
• Coordinate with boutique and regional teams on appointments, client events and bespoke services to enhance the customer journey.

Qualifications

• Polished professional presentation and service orientation suited to the luxury sector.
• Excellent interpersonal and verbal communication skills; ability to adapt tone and approach for diverse client profiles.
• Basic numeracy and proven reliability in handling transactions and reconciliations.
• Authorization to work in Hong Kong and flexibility to work retail hours including weekends and evenings.
• Prior formal training in luxury retail, hospitality or customer service is advantageous.

Skills

Experience

Typically 1–2 years of retail or customer-facing experience, preferably within premium or luxury brands; demonstrable success in meeting sales targets and building repeat clientele is desirable.

Education

Secondary education or equivalent; vocational qualifications in retail, hospitality or sales are a plus.

Culture

Colleagues operate within a culture that prizes craftsmanship, discretion and client obsession. The environment encourages professional refinement, cross-brand learning and adherence to exacting standards of presentation and service.