Luxury Sales Advisor

Overview

Richemont is a leading luxury goods group that manages a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. As an employer it emphasises craftsmanship, heritage brand stewardship and high-touch client service while operating within an international, multi-brand organisation.

Role & Responsibilities

• Deliver exceptional, concierge-level client service to a discerning luxury clientele, building long-term relationships and repeat business.
• Achieve and exceed individual and store sales targets through proactive clientelling, upselling and cross-selling across the product assortment.
• Maintain expert product knowledge and convey brand heritage, craftsmanship and technical details with authority and discretion.
• Manage daily boutique operations including point-of-sale transactions, stock reception and reconciliation, visual merchandising and store presentation standards.
• Qualify and cultivate new and existing clients using CRM tools and follow-up communications, organising private viewings and after‑sales service where required.
• Support boutique events and trunk shows, coordinating with internal teams and external partners to ensure flawless execution.
• Ensure compliance with company policies, loss‑prevention procedures and local regulatory requirements at all times.
• Work collaboratively with colleagues and regional teams to share market intelligence and contribute to a high-performance retail culture.

Qualifications

• Proven retail experience in the luxury sector, ideally within watches, jewellery or high-end fashion.
• Demonstrable track record of meeting sales targets and delivering measurable client retention.
• Exceptional interpersonal skills with polished presentation, diplomacy and discretion when dealing with HNW clients.
• Strong numeracy and familiarity with point‑of‑sale procedures and basic stock control.
• Legal authorisation to work in the UAE (employment visa/permit) or ability to obtain one.

Skills

Experience

Typically 2+ years of direct sales experience in luxury retail or a premium boutique environment, with proven results against sales targets and experience managing high‑value client relationships.

Education

Secondary education (high school) required; vocational or tertiary qualification in retail, hospitality or business preferred.

Culture

Richemont houses multiple luxury maisons that prize artisanship, product excellence and personalised client service. The workplace culture values meticulous attention to detail, collaborative boutique teams and a commitment to protecting brand heritage while delivering contemporary retail experiences.