Luxury Sales Advisor

Overview

Richemont is a leading Swiss luxury goods group that manages a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasises heritage craftsmanship, long-term brand stewardship and international retail excellence, offering career paths across boutique operations, product development and maison management.

Role & Responsibilities

• Deliver personalised, discreet client service to high-net-worth and walk-in customers, driving sales and long-term client relationships.
• Proactively develop and maintain a client portfolio through outreach, appointments and bespoke clienteling activities.
• Demonstrate authoritative product knowledge across collections and convey craftsmanship, provenance and technical detail to clients.
• Manage point-of-sale transactions, returns and basic cash-handling in accordance with boutique procedures and loss-prevention policies.
• Support merchandising standards and visual presentation to maintain the maison’s brand image and boutique experience.
• Collaborate with store colleagues and management to meet store targets, stock replenishment and daily operational tasks.
• Use CRM and sales reporting tools to record client interactions, follow-ups and sales activity.

Qualifications

• Exceptional interpersonal skills with the ability to cultivate long-term relationships with discerning clients.
• Polished presentation, strong verbal communication and professional discretion.
• Proven aptitude for achieving sales targets and converting appointments into purchases.
• Numerical accuracy and attention to detail for transaction processing and stock handling.
• Availability to work a flexible retail schedule including evenings, weekends and public holidays.
• Fluency in English; additional language skills are an asset (preferred but not mandatory).

Skills

Experience

1–3 years of client-facing experience in luxury retail, premium hospitality or boutique sales; direct clienteling experience with private clients preferred.

Education

High school diploma or equivalent required; tertiary education in hospitality, fashion, business or a related discipline preferred.

Culture

The Richemont network fosters a culture of craftsmanship, meticulousness and brand stewardship across its maisons. Teams are client-focused and trained to deliver refined retail experiences while benefitting from international career mobility and maison-led learning initiatives.