IT Trainee

Overview

Richemont is a leading luxury goods group comprising specialist maisons in jewellery, watches, fashion and accessories. As an employer it operates an international, brand-driven environment that combines artisanal heritage with ongoing digital transformation. The group places emphasis on professional development, cross-disciplinary collaboration and talent pipelines including internships and graduate programmes.

Role & Responsibilities

• Provide first- and second-line user support for hardware, software and connectivity issues; manage and resolve tickets through the ITSM system.
• Install, configure and maintain desktops, laptops, mobile devices and peripherals in accordance with corporate standards.
• Assist with user account administration and access management tasks (e.g., Active Directory), under supervision.
• Support IT projects and deployments by performing testing, data preparation, documentation and coordination with stakeholders.
• Maintain IT asset records, perform inventory checks and contribute to lifecycle management processes.
• Produce clear technical documentation, run basic reports and propose small process improvements.
• Collaborate with cross-functional IT teams and business users to escalate incidents and follow through to resolution.

Qualifications

• Enrolled in a university degree (Bachelor’s or Master’s) in Computer Science, Information Technology, Engineering or a closely related discipline; curricular internship is a requirement of the academic programme.
• Demonstrable problem‑solving ability and an analytical approach to technical issues.
• Strong verbal and written communication skills and the ability to work collaboratively in a multinational environment.
• Availability to undertake a curricular internship for the duration required by the academic institution and legal eligibility to intern in Italy.

Skills

Experience

No prior full‑time professional experience required; previous internships, part‑time technical roles or university projects involving system administration, helpdesk support or application testing are advantageous.

Education

Currently enrolled in a Bachelor's or Master's programme in Computer Science, Information Systems, Engineering, or a related technical field; curricular internship required.

Culture

Richemont combines respect for craftsmanship with a modern, digitally enabled workplace. Employees operate in a collaborative, international setting where learning and internal mobility are encouraged, and where IT teams closely partner with brand and commercial functions to enable luxury retail and creation.