HR Operations Manager
Richemont is hiring an HR Operations Manager in Sydney to lead HRIS, payroll and operational excellence for its local office.
Overview
Richemont is a Switzerland-based luxury goods holding company that owns and supports a portfolio of high-end maisons in jewelry, watches and premium accessories. The group operates globally across wholesale, retail and e‑commerce channels and is recognized for stewardship of heritage brands, artisanal craftsmanship and long-term brand-building strategies.
Role & Responsibilities
- Lead end-to-end HR operational delivery for the Sydney office, including HRIS administration, payroll coordination, employee lifecycle processes and HR service requests.
- Own HR process design and continuous improvement initiatives to increase efficiency, data quality and scalability across local operations.
- Act as the primary local liaison with global HR Centers of Excellence, shared service providers and external payroll vendors to ensure seamless service delivery and compliance.
- Produce and maintain accurate HR reporting and dashboards for people metrics, payroll reconciliation and regulatory filings.
- Ensure local compliance with Australian employment law, industrial instruments and data privacy requirements; support audits and investigations as required.
- Manage, coach and develop local HR operations staff and deliver stakeholder-facing HR service levels to business leaders and line managers.
- Coordinate onboarding, offboarding, contract changes and HR record-keeping to maintain a consistent employee experience and robust data integrity.
- Support compensation & benefits administration, time and attendance processes, and local HR projects such as system rollouts or policy implementations.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration or related field, or equivalent practical experience.
- Professional HR certification preferred (e.g., CIPD, AHRI accreditation) or demonstrable commitment to continuous HR professional development.
- Strong knowledge of Australian employment law and payroll practices.
- Proven experience managing HRIS administration and payroll vendor relationships.
- Demonstrated ability to manage and improve HR processes within a matrixed, multi‑brand organisation.
Skills
Experience
Typically 5+ years of progressive HR experience with at least 2 years in HR operations or people/HR service delivery; experience within luxury retail, consumer goods or a multinational matrix environment is highly desirable.
Education
Bachelor’s degree in Human Resources, Business Administration, or a related discipline; postgraduate qualification or recognised HR certification is advantageous.
Culture
Richemont fosters a stewardship culture that values craftsmanship, heritage and long-term brand development. The work environment is collaborative and matrixed, blending commercial rigor with respect for artisanal excellence; colleagues are expected to be client-centric, discreet and commercially minded.