Hospitality Manager

Overview

Richemont is a Swiss-based luxury goods group that houses several prestigious maisons across jewellery, watches, leather goods and writing instruments. The group is recognised for its commitment to craftsmanship, heritage brands and an international retail and corporate footprint. As an employer, Richemont attracts talent seeking a high-standard, brand-centric environment with opportunities to work across global teams and iconic maisons.

Role & Responsibilities

• Lead and manage all aspects of corporate and client-facing hospitality across the Hong Kong site, ensuring experiences meet Richemont’s luxury standards.
• Plan, coordinate and execute VIP visits, product presentations, corporate receptions and internal events in collaboration with brand stakeholders and external vendors.
• Supervise hospitality staff (concierge, front-of-house, catering liaisons), including recruitment, training, rostering and performance management.
• Own vendor relationships and contracts for catering, floristry, transportation and venue services; negotiate terms and ensure service-level compliance.
• Manage hospitality budgets and procurement processes, track expenditures and deliver cost-effective solutions without compromising quality.
• Develop and maintain SOPs, guest protocols and reporting tools to record attendance, feedback and continuous improvement opportunities.
• Act as primary point of contact for executive travel, arrival logistics, protocol and confidential guest arrangements.
• Ensure compliance with health, safety and food hygiene regulations and coordinate with facilities and security teams on event logistics.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration or related discipline preferred.
• Proven leadership experience managing small hospitality teams and coordinating high-profile events.
• Demonstrable ability to manage budgets, contracts and vendor relationships within a luxury environment.
• Impeccable interpersonal skills with demonstrable discretion, cultural sensitivity and protocol awareness.
• Flexibility to work irregular hours for events and VIP visits, and ability to travel regionally as required.

Skills

Experience

Typically 5+ years of progressive experience in luxury hospitality, premium hotel operations or corporate hospitality, including at least 2 years in a supervisory or managerial role handling VIP clients and events.

Education

Bachelor’s degree in Hospitality Management, Business Administration or a related field preferred.

Culture

Richemont cultivates a discreet, craftsmanship-oriented workplace where attention to detail and brand heritage guide decision-making. Teams operate collaboratively across functions and geographies, with a strong emphasis on service excellence, professionalism and respect for cultural nuance.