High Jewelry Sales Assistant

Overview

Richemont is a leading luxury goods holding company with a portfolio of prestigious maisons across jewellery, watchmaking and accessories. Known for custodianship of heritage brands, exceptional craftsmanship and global retail operations, Richemont fosters an environment that values discretion, client service excellence and long-term relationship building with high-net-worth clientele.

Role & Responsibilities

• Deliver discreet, personalized service to private clients and prospective high-net-worth customers across in-store and appointment-led environments.
• Support and execute high-jewelry sales transactions, including administration, invoicing and secure handling of high-value goods.
• Proactively develop and maintain client portfolios through structured clienteling, targeted outreach and follow-up communications.
• Coordinate and host private viewings and bespoke appointments in cooperation with store management and visual merchandising teams.
• Maintain exceptional product knowledge of high jewelry, gemstones and watchmaking craft to advise clients accurately and confidently.
• Ensure rigorous inventory control, stock reconciliation and adherence to loss-prevention and security protocols for high-value items.
• Contribute to merchandising and presentation of high-jewelry displays to reflect maison standards and seasonal directives.
• Support store events and trunk shows, liaising with central teams and external stakeholders as required.

Qualifications

• Proven track record of client-facing experience in high jewelry or luxury jewellery retail, ideally with affluent clientele.
• Impeccable presentation, cultural sensitivity and the highest standards of discretion and confidentiality.
• Strong interpersonal and negotiation skills with demonstrable clienteling aptitude.
• Ability to work flexible hours including evenings, weekends and by appointment.
• Authorized to work in the United States and able to pass company security/background checks.

Skills

Experience

Typically 2+ years of direct experience selling high jewelry or working within luxury jewellery retail, with demonstrable success in building and retaining relationships with high-net-worth clients.

Education

High school diploma or equivalent required; vocational training in gemology, luxury retail, hospitality or a related field is advantageous.

Culture

The company operates a discreet, client-centric culture that prizes craftsmanship, heritage and long-term client relationships. Teams are collaborative and operationally rigorous, with ongoing training and a strong emphasis on professionalism, integrity and personalized service.