Flagship Store Manager

Overview

Richemont is a leading luxury goods group that manages a portfolio of maisons renowned for exceptional craftsmanship, heritage and design. As an employer it emphasizes long-term brand stewardship, meticulous product quality and elevated client service across jewellery, watches, leather goods and accessories, operating flagship boutiques in major global capitals.

Role & Responsibilities

• Lead and inspire the Mansion Fifth Avenue flagship sales team to exceed revenue, conversion and average transaction value targets while preserving the brand’s luxury standards.
• Design and implement an experiential client journey tailored to high-net-worth and VIP clientele, including personalised clienteling, outreach and after‑sales care.
• Plan and execute curated in-store events, private appointments and product unveilings in collaboration with marketing and merchandising teams.
• Coach, develop and evaluate sales associates through regular feedback, performance reviews and individual development plans.
• Manage store operations in partnership with visual merchandising and logistics to ensure impeccable presentation, inventory integrity and compliance with brand protocols.
• Analyse sales performance and client data to produce actionable insights, forecast demand and optimise staffing and merchandising decisions.
• Serve as the primary escalation point for complex client issues, ensuring timely resolution and preservation of long-term relationships.

Qualifications

• Demonstrable leadership and people-management capability with a focus on coaching and talent development.
• Exceptional interpersonal presence and polished professional demeanour appropriate for interacting with ultra‑high‑net‑worth clients.
• Strong commercial acumen, numeracy and ability to interpret sales KPIs and client metrics.
• Excellent organisational skills and the capacity to manage simultaneous projects (events, merchandising, staffing).
• Availability to work evenings, weekends and public holidays as required by flagship operations.

Skills

Experience

Preferably 5+ years of progressive experience in luxury retail sales with at least 2 years in a supervisory or managerial role; prior experience in a flagship or flagship-equivalent store and working with high-net-worth clientele is strongly preferred.

Education

Bachelor’s degree in Business, Marketing, Luxury Brand Management or related field preferred; equivalent professional experience in luxury retail accepted.

Culture

Richemont’s maisons cultivate an atelier-like culture that prizes craftsmanship, discretion and enduring client relationships. The workplace values meticulous attention to detail, cross-functional collaboration and a commitment to preserving the maison’s heritage while delivering contemporary, personalised service.