Engraver & After‑Sales Jeweller

Overview

Richemont is a leading international luxury goods group whose maisons span jewellery, watchmaking and accessories. As an employer it emphasizes artisanal excellence, rigorous quality standards and preservation of traditional bench skills across a global retail and after‑sales network.

Role & Responsibilities

• Execute precision hand and machine engraving on high‑end jewellery and precious metal objects to maison standards.
• Perform after‑sales repairs and restorations including stone setting, micro‑soldering, re‑polishing and structural adjustments.
• Diagnose customer returns and prepare accurate technical reports and cost estimates for after‑service cases.
• Deliver final quality control and finishing to ensure items meet brand specifications and couture presentation.
• Liaise with boutique teams, service centre colleagues and clients to manage turn‑around times and customer communications.
• Maintain organised bench records, tooling inventories and compliance with health, safety and materials handling protocols.

Qualifications

• Vocational diploma in jewellery making, bench jeweller training or equivalent certified apprenticeship.
• Demonstrable portfolio of fine engraving work and jewellery repairs on precious metals and gemstones.
• Strong knowledge of gemology fundamentals and secure stone‑setting techniques.
• Excellent manual dexterity, eye for detail and steady hand under magnification.
• Familiarity with after‑sales workshop processes, documentation and customer‑facing repair procedures.

Skills

Experience

Several years of professional experience in high‑end jewellery benchwork or after‑sales service, with a proven track record in engraving, restoration and client cases for luxury maisons or certified independent workshops.

Education

Vocational qualification in jewellery making, bench jeweller apprenticeship or equivalent technical certification.

Culture

Richemont values craftsmanship, meticulous attention to detail and the transmission of artisanal knowledge across generations. The workplace culture blends traditional bench techniques with structured after‑sales processes, encouraging collaboration between boutiques, ateliers and technical service teams.