e‑Boutique Client Advisor

Overview

Richemont is a leading global luxury goods holding company with a portfolio of maisons renowned for fine jewellery, watches and premium accessories, including internationally recognised houses such as Cartier and Montblanc. The group emphasises craftsmanship, heritage and discreet, high‑touch client service across its boutiques and digital channels.

Role & Responsibilities

• Deliver personalised, multilingual client service across digital channels (email, chat, telephone and social messaging) for the brand’s e‑boutique clientele.
• Manage end‑to‑end e‑commerce client interactions: product enquiries, order placement, delivery coordination and after‑sales follow up, ensuring exceptional service standards.
• Use CRM and clienteling practices to build and maintain long‑term relationships, record client preferences and drive repeat business and upsell opportunities.
• Collaborate with boutiques, logistics and after‑sales teams to resolve enquiries, coordinate stock requests and expedite client solutions.
• Achieve individual and team KPIs for conversion, AOV and client satisfaction while contributing to continuous improvement of the online client experience.
• Maintain up‑to‑date product knowledge and present merchandise with a luxury‑appropriate tone and attention to detail in all communications.

Qualifications

• Fluent spoken and written French and Italian (required).
• Strong command of English; Dutch is an advantage.
• Proven client‑facing experience in luxury retail or e‑commerce (preferably within watches, jewellery or premium accessories).
• Excellent interpersonal and written communication skills with a service‑oriented, solution‑driven mindset.
• Comfortable working with CRM systems and digital sales workflows; high attention to detail and accuracy.

Skills

Experience

Typically 2+ years of client‑facing experience in luxury retail, boutique sales or e‑commerce, with demonstrable success in delivering high‑value, personalised service and meeting sales/KPI targets.

Education

Bachelor’s degree or equivalent qualification preferred, ideally in business, communications, languages or a related field.

Culture

Richemont cultivates a culture that values craftsmanship, discretion and client intimacy, marrying traditional maison savoir‑faire with modern digital commerce. Teams are international and collaborative, with a strong emphasis on professional development and delivering meticulous service.