Director, Retail Facilities Management

Overview

Richemont is a leading luxury goods group comprising maisons renowned for craftsmanship in jewellery, watches, leather goods and accessories. As a global luxury employer, Richemont balances heritage brand stewardship with an emphasis on quality, client experience and long-term value creation across retail, wholesale and digital channels.

Role & Responsibilities

• Provide strategic leadership for facilities and store operations across the retail portfolio in the assigned territory, aligning facilities strategy with brand and retail objectives.
• Manage capital projects including store openings, renovations and fit-outs from concept through delivery, ensuring quality, budget and timeline control.
• Oversee preventive and reactive maintenance programs, building systems (MEP), and lifecycle planning to preserve brand standards and operational continuity.
• Direct vendor and contractor management, including procurement, contract negotiation, service-level agreements and performance oversight.
• Develop and manage facilities budgets, CAPEX forecasting and cost-control measures; report on spend, KPIs and project status to senior stakeholders.
• Ensure compliance with local building codes, fire, health & safety regulations and corporate risk standards; lead store inspections and remedial action plans.
• Partner with cross-functional teams (retail operations, real estate, security, visual merchandising, IT) to support store initiatives and business continuity.
• Drive sustainability and energy-efficiency initiatives within the store estate, sourcing opportunities to reduce operating costs and environmental impact.
• Build and develop a high-performing facilities team; define roles, objectives and professional development plans.

Qualifications

• Bachelor’s degree in engineering, facilities management, construction management, architecture or a related discipline; advanced degree preferred.
• Professional certifications preferred (e.g., CFM, PMP or equivalent).
• Proven leadership experience managing multi-site retail or hospitality facilities teams and external contractors.
• Demonstrable knowledge of building systems (HVAC, electrical, plumbing), code compliance and life-safety requirements.
• Strong financial acumen with experience managing CAPEX and OPEX budgets and forecasting.

Skills

Experience

Approximately 8–12 years of progressive facilities or construction management experience, with at least 5 years in a senior or director-level role managing multi-site retail, hospitality or luxury environments. Experience with store openings, renovations and managing third-party contractors is essential.

Education

Bachelor’s degree in engineering, facilities management, construction management, architecture or related field; master’s degree or equivalent professional certifications preferred.

Culture

Richemont cultivates a culture of craftsmanship, discretion and long-term brand stewardship. Employees operate in a collaborative, detail-oriented environment where client experience and product quality are paramount, and sustainability and professional development are increasingly prioritized.