Director, Operations — Distribution & Logistics

Overview

Richemont is a global luxury goods group comprising prestigious maisons across jewellery, watches, leather goods and writing instruments. The organisation combines heritage craftsmanship with international retail and wholesale networks and operates within a matrix structure that supports brand autonomy alongside group-level operational excellence.

Role & Responsibilities

• Define and execute the distribution and logistics strategy for the New York / North American hub, aligning with global Richemont objectives and individual maison requirements.
• Lead end-to-end inbound and outbound logistics, warehouse operations, order fulfillment, returns management and last‑mile delivery performance.
• Manage relationships with third‑party logistics providers (3PLs), carriers and customs brokers; negotiate contracts and service level agreements.
• Drive inventory optimisation, demand‑driven replenishment, cycle counting regimes and warehouse layout/process improvements to reduce cost and lead time.
• Implement and monitor KPIs, SLAs and reporting frameworks to ensure service, quality and cost targets are met.
• Ensure compliance with customs, trade, security and regulatory requirements across import/export and bonded inventory operations.
• Collaborate cross‑functionally with retail, e‑commerce, merchandising, finance and IT to support launches, seasonal peaks and omnichannel fulfilment.
• Lead, mentor and develop a high‑performing operations team; manage budgeting, forecasting and capital projects for distribution infrastructure.

Qualifications

• Proven leadership in distribution and logistics at a regional or national level, ideally within luxury retail, fashion or premium consumer goods.
• Demonstrated success managing multi‑site fulfilment operations and 3PL partnerships.
• Strong commercial acumen with experience in contract negotiation, cost-to-serve analysis and P&L influence.
• Robust knowledge of customs, trade compliance and import/export procedures for the U.S. market.
• Excellent stakeholder management, communication skills and experience operating in a matrixed, multi‑brand environment.

Skills

Experience

8+ years of progressive experience in logistics, distribution or supply chain operations with substantial leadership responsibility; prior exposure to luxury retail or consumer goods preferred.

Education

Bachelor's degree in supply chain, logistics, business administration or related field; MBA or advanced logistics certification preferred.

Culture

Richemont emphasises craftsmanship, heritage and impeccable client experience across its maisons. The working environment combines high standards and attention to detail with cross‑brand collaboration, offering professionals the chance to operate at the intersection of tradition and modern operational excellence.