Director, Commercial Learning & Development

Posted Mar 19, 2026

Richemont in New York seeks a Director, Commercial Learning & Development to lead retail learning strategy and elevate commercial performance.

Overview

Richemont is a global luxury goods holding company whose maisons include world-renowned jewellery, watchmaking and fashion houses. The group combines heritage craftsmanship and artisan savoir-faire with international retail and wholesale operations, and places strategic emphasis on talent development and brand stewardship across its portfolio.

Role & Responsibilities

Define and own the commercial learning & development strategy aligned to Richemont’s retail and wholesale commercial objectives across markets.
Design, pilot and scale learning curricula — including onboarding, sales excellence, product knowledge, leadership and coaching programs — tailored to boutique, regional and wholesale teams.
Lead the selection, implementation and optimisation of learning technologies and platforms (LMS, e‑learning, blended learning solutions) to ensure consistent global delivery and reporting.
Manage a team of L&D professionals and external vendors; set priorities, allocate budget and ensure high‑quality content production and facilitation.
Partner with Brand, HR, Retail Operations and Regional Commercial leaders to translate business priorities into measurable learning interventions.
Establish and monitor KPIs and ROI metrics for training initiatives; use data and performance insights to iterate programs and demonstrate commercial impact.
Drive change management and adoption through stakeholder engagement, train‑the‑trainer cascades and senior leader enablement.

Qualifications

Proven leadership in commercial L&D or sales capability development, ideally within luxury retail, premium goods or high‑touch service sectors.
Track record of designing and delivering scalable learning strategies across multi‑brand and multi‑market environments.
Strong stakeholder management skills with experience influencing senior commercial and brand leaders.
Experience managing budgets, external suppliers and cross‑functional project teams.
Excellent communication, facilitation and executive coaching capabilities.

Skills

Learning strategy Curriculum and instructional design Blended learning and e‑learning development Learning Management Systems (LMS) implementation and administration Train‑the‑trainer and facilitation Learning evaluation and KPI/ROI measurement Stakeholder engagement Change management Project and budget management Executive coaching and leadership development

Experience

Senior‑level professional with substantial experience (typically 8+ years) in learning and development, including several years in leadership roles; demonstrated exposure to commercial or retail sales enablement, preferably within the luxury or premium retail sector.

Education

Bachelor’s degree required; advanced degree or professional certification in learning & development, organisational psychology, HR, or a related discipline preferred.

Culture

Richemont fosters a culture that values craftsmanship, discretion and long‑term brand stewardship. The organisation combines entrepreneurial energy at maison level with group‑wide governance, encouraging cross‑disciplinary collaboration and sustained development of talent across international markets.