Digital & Client Project Manager

Overview

Richemont is a Geneva-based luxury goods holding company that develops and manages a portfolio of maisons across jewellery, watches, leather goods and accessories. As a steward of high-end maisons, Richemont balances heritage craftsmanship with strategic investment in digital platforms and client experience to support its maisons globally.

Role & Responsibilities

• Lead end-to-end delivery of digital and client-facing projects (e-commerce, CRM campaigns, clienteling tools, digital marketing activations) ensuring milestones, budgets and quality targets are met.
• Define project scope, timeline, resource plan and risk mitigation; maintain RACI and escalation paths across internal stakeholders and external vendors.
• Coordinate cross-functional teams including product, UX/UI, engineering, marketing, retail operations and legal to ensure brand-aligned execution.
• Operate as primary client-facing project contact for maisons and key stakeholders; translate commercial requirements into digital specifications.
• Establish and run project governance: sprint planning, stand-ups, progress reporting, change control and post-launch retrospectives.
• Manage third-party suppliers and agencies, including contracts, deliverable acceptance criteria and performance SLAs.
• Oversee QA, UAT and launch readiness activities; ensure seamless roll-out, adoption and operational handover to business teams.
• Use analytics and KPIs to measure project impact and inform iterative optimisation of digital client journeys.

Qualifications

• Proven track record delivering complex digital projects, ideally within luxury retail, watches, jewellery or premium consumer brands.
• Demonstrable experience managing cross-functional and matrixed stakeholders, including external agencies and technical teams.
• Strong organisational and programme-management capability with experience of Agile and waterfall delivery frameworks.
• Excellent client-facing communication skills; ability to synthesise commercial needs into actionable digital requirements.
• Familiarity with e-commerce, CRM and digital marketing ecosystems and associated vendor landscapes.
• Project management certification (PMP, PRINCE2 or equivalent) preferred but not mandatory.

Skills

Experience

Typically 4–7 years of progressive experience in digital project or programme management, with a minimum of several projects delivered end-to-end; prior exposure to luxury retail or premium services strongly preferred.

Education

Bachelor's degree in Business, Marketing, Digital Media, Information Systems or a related discipline, or equivalent professional experience.

Culture

Richemont cultivates a culture that values craftsmanship, long-term brand stewardship and cross-disciplinary collaboration. Teams operate in an international, high-expectation environment where attention to detail, client centricity and digital innovation are paramount.