Desktop Engineer

Overview

Richemont is a leading luxury goods group comprising internationally recognised maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont operates a global, cross‑disciplinary organisation that values craftsmanship, heritage and creativity while investing in technical and digital capabilities to support its maisons worldwide.

Role & Responsibilities

• Manage and maintain corporate endpoints (Windows and macOS): imaging, configuration, patching and lifecycle replacement.
• Provide second/third‑line desktop support for employees across Tokyo and regional offices, resolving incidents and service requests via the ITSM ticketing system.
• Administer and optimise end‑point management platforms and MDM solutions (SCCM/Microsoft Intune and JAMF), including software deployment and policy enforcement.
• Maintain identity and access systems related to desktop services (Active Directory, Azure AD, single sign‑on integrations).
• Implement and operate endpoint security controls (antivirus/EDR, disk encryption, secure configuration standards) in partnership with the Information Security team.
• Contribute to desktop and collaboration projects: rollouts, migrations, VDI implementations and office relocations.
• Document procedures, maintain asset inventory and produce operational metrics and status reports for IT management.
• Provide occasional after‑hours or on‑call support for critical incidents and major deployments.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or a related discipline, or equivalent professional experience.
• Minimum of 3 years’ experience in enterprise desktop/end‑user computing roles supporting Windows and macOS clients.
• Proven experience with Active Directory, Azure AD and modern device management (SCCM, Intune, JAMF).
• Solid understanding of endpoint security technologies (EDR, disk encryption) and patch management.
• Fluent written and spoken English; Japanese language ability is advantageous for Tokyo‑based user support.

Skills

Experience

At least 3 years of hands‑on experience supporting enterprise endpoints in a multinational organisation, including platform administration (SCCM/Intune/JAMF), incident resolution and project delivery for desktop and collaboration services.

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent; relevant industry certifications (e.g., Microsoft, Apple, CompTIA) preferred.

Culture

Richemont’s workplace blends heritage and high standards with a modern, collaborative international environment. Employees work closely with brand and technical teams across markets, where attention to detail, discretion and a commitment to quality are highly prized.