Deputy Boutique Manager

Posted Mar 16, 2026

Richemont seeks a Deputy Boutique Manager in Vienna to support boutique operations, lead the sales team and deliver exemplary luxury client service.

Overview

Richemont is a Switzerland-based luxury goods holding group comprising maisons renowned for jewellery, watches and high-end accessories. As an employer it emphasises artisanal heritage, brand stewardship and long-term talent development across global retail operations, offering career paths that blend commercial acumen with craftsmanship-focused brand values.

Role & Responsibilities

Support the Boutique Manager in day-to-day store leadership to deliver exceptional luxury client experiences and achieve sales targets.
Coach, mentor and motivate client advisors; lead by example in clienteling, product knowledge and service standards.
Manage staffing logistics: scheduling, shift management, performance feedback and recruitment support.
Monitor sales KPIs and prepare concise performance reports; implement corrective action plans to maximise revenue and conversion.
Oversee boutique operations including opening/closing procedures, cash handling, inventory control and loss prevention.
Coordinate visual merchandising and in-store presentation to ensure alignment with brand directives and seasonal campaigns.
Organise and execute client events, private appointments and local marketing initiatives to cultivate high-value relationships.

Qualifications

Proven supervisory experience in luxury retail or premium fashion (typically 3+ years in retail with at least 1 year in a leadership role).
Strong commercial orientation with a track record of meeting or exceeding sales targets.
Demonstrated ability to coach and develop sales teams to high service and performance standards.
Excellent interpersonal and communication skills; discrete service manner appropriate for high-net-worth clientele.
Solid organisational aptitude, including experience with stock management, cash reconciliation and boutique operations.

Skills

Clienteling and relationship management Team leadership and staff development Visual merchandising implementation Inventory control and stock reconciliation Sales KPI monitoring and reporting Retail operations and loss-prevention procedures Event coordination and local marketing execution Proficiency with retail POS systems and standard office software

Experience

A background of at least three years in luxury or premium retail, including demonstrable supervisory responsibility and hands-on involvement in boutique operations and client service.

Education

Secondary education with vocational retail/hospitality training or equivalent; a degree or diploma in business, retail management or luxury brand management is advantageous.

Culture

Richemont boutiques operate within an environment that values craftsmanship, meticulous service and long-term brand stewardship. The workplace culture balances rigorous commercial discipline with an appreciation for artisanal heritage, offering collaborative, international teams and structured talent development.