Deputy Boutique Manager

Overview

Richemont is a leading international luxury goods group that owns and manages a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. The group operates a global retail network and places strong emphasis on craftsmanship, brand heritage and elevated client service. As an employer, Richemont and its maisons typically invest in specialised retail training and long-term talent development within a culture that values discretion, product mastery and commercial excellence.

Role & Responsibilities

• Support the Boutique Manager in the day-to-day management of boutique operations to ensure alignment with brand standards and commercial objectives.
• Lead, coach and develop boutique sales teams to deliver exceptional client experiences and meet sales KPIs.
• Drive clienteling activities, manage VIP relationships and ensure timely follow-up to maximise client conversion and retention.
• Oversee visual merchandising and store presentation to maintain a compelling and brand-compliant retail environment.
• Manage inventory control, stock replenishment and shrinkage prevention procedures in coordination with regional operations.
• Assist with staff scheduling, payroll administration and rostering to optimise coverage for peak trading periods.
• Prepare operational and sales reports, analyse performance metrics and propose corrective actions to achieve targets.
• Ensure compliance with cash-handling policies, service protocols and local regulatory requirements.
• Act as duty manager in the absence of the Boutique Manager, making operational decisions and resolving escalated client or staff matters.

Qualifications

• Minimum of 3 years' retail supervisory or assistant-management experience, preferably in luxury fashion, watches or jewellery.
• Proven track record of leading small teams and achieving sales targets in a client-facing environment.
• Strong commercial acumen with experience in forecasting, KPI management and basic P&L understanding.
• Excellent interpersonal and communication skills with a service-oriented demeanour suited to high-net-worth clients.
• Demonstrable experience in clienteling and CRM-driven relationship management.
• Ability to work flexible hours, including weekends and public holidays; availability for occasional regional travel if required.
• Diploma or degree in Business, Retail Management, Hospitality or a related field preferred.

Skills

Experience

Several years of progressive retail experience with at least three years in a supervisory or assistant-manager role within the luxury sector, demonstrating consistent sales performance and team development.

Education

Diploma or Bachelor's degree in Business, Retail Management, Hospitality or related discipline preferred; equivalent professional experience accepted.

Culture

Richemont's maisons cultivate a quiet, service-driven culture that prioritises product knowledge, bespoke client interactions and long-term relationships. The work environment rewards meticulous attention to brand standards, continuous learning and collaborative team leadership within a heritage luxury context.