Deputy Boutique Manager

Overview

Richemont is a Switzerland-based luxury goods holding company that houses a portfolio of maisons specialising in jewellery, watches, writing instruments and leather goods. The group is renowned for its emphasis on craftsmanship, heritage-led maisons and long-term investment in creative and retail excellence across global markets.

Role & Responsibilities

• Support the Boutique Manager in daily boutique operations and ensure seamless customer service across all client touchpoints.
• Drive sales performance and actively contribute to achieving and exceeding boutique KPIs and revenue targets.
• Lead, coach and develop boutique staff; plan rotas and ensure team adherence to service standards and brand protocols.
• Manage clienteling and CRM activities to cultivate long-term relationships with high-value clients.
• Oversee visual merchandising and boutique presentation to maintain brand image and seasonal directives.
• Control inventory, stock movement and loss-prevention procedures; coordinate deliveries and stock reconciliation.
• Handle transactional responsibilities including POS operations, cash handling and end-of-day reporting.
• Coordinate in-store events, private client appointments and after-sales service in close collaboration with the Maison team.

Qualifications

• Proven supervisory experience within luxury retail or a premium boutique environment.
• Demonstrable commercial acumen with a track record of meeting or exceeding sales targets.
• Excellent interpersonal and client relationship skills, with polished service etiquette.
• Strong organisational skills and attention to detail in stock control and boutique presentation.
• Fluency in German and a good command of English preferred for daily client and team interactions.
• Flexibility to work retail hours including weekends and evenings as required.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail, including supervisory or assistant management responsibilities within a boutique or premium store.

Education

Secondary education with vocational training in retail, hospitality or business; a degree in business, hospitality or a related discipline is advantageous but not mandatory.

Culture

Richemont cultivates a culture rooted in craftsmanship, discretion and long-term brand stewardship. The working environment values meticulous client service, cross-maison collaboration and the preservation of artisanal heritage while encouraging professional development within luxury retail.