Deputy Boutique Manager

Overview

Richemont is a leading Swiss-based luxury goods group that develops and distributes prestigious maisons across jewellery, watches, leather goods and select fashion houses. As an employer, Richemont combines heritage craftsmanship and contemporary retail excellence, supporting career development across global boutique networks and corporate functions.

Role & Responsibilities

• Act as second-in-command in the Düsseldorf boutique, deputising for the Boutique Manager in day-to-day operations and decision-making.
• Drive sales performance through active selling, coaching the team on clienteling techniques and maintaining rigorous follow-up with VIP clients.
• Lead and develop boutique staff: schedule rotas, deliver product and service training, conduct performance reviews and foster a high-performing sales culture.
• Ensure impeccable visual merchandising and boutique presentation consistent with maison standards and seasonal directives.
• Oversee stock management and inventory control, coordinate deliveries and stock reconciliation, and liaise with regional logistics and headquarters.
• Manage daily administration: POS transactions, cash handling procedures, sales reporting and achievement of KPIs.
• Maintain loss-prevention procedures and ensure compliance with company policies, local legislation and brand security protocols.

Qualifications

• Proven experience in luxury retail with at least 3 years in a supervisory or senior sales role; demonstrable success meeting or exceeding sales targets.
• Strong leadership and people-management skills with experience in coaching, conflict resolution and performance management.
• Excellent clienteling and relationship-building capabilities, with a client-first approach appropriate to high-net-worth customers.
• Fluent professional-level German and strong English communication skills (verbal and written) to interact with local and international clientele and corporate teams.
• Solid numerical literacy for sales reporting, KPI analysis and inventory reconciliation.

Skills

Experience

Minimum three years of progressive experience in luxury retail, including supervisory responsibility; track record of delivering commercial results, building client relationships and developing retail teams.

Education

Secondary education required; vocational qualification or tertiary diploma in Business, Retail Management, Hospitality or related field preferred.

Culture

Richemont cultivates a culture that values craftsmanship, discretion and excellence in client service. The workplace emphasizes professional development within a heritage luxury environment and expects meticulous attention to brand standards while encouraging collaborative, client-focused teams.