Richemont Customer Service Operations Specialist
Closed The candidacy window for this position at Richemont has closed.
While this position is no longer receiving submissions as of March 2, 2026, Richemont presents 708 alternative opportunities for your consideration.
Continue Your Search
We invite you to review more currently available roles:
Join Richemont in Tokyo as a Customer Service Operations Specialist. Leverage your expertise in logistics and customer service within the luxury goods sector.
Overview
Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of brands. As part of this illustrious conglomerate, Richemont offers a dynamic and culturally rich work environment, fostering innovation and excellence across its global operations.
Role & Responsibilities
- Prepare trade documents and materials related to the export of repair items.
- Input repair requests for headquarters in Switzerland and France.
- Create export documents and materials, including SAP system processing.
- Handle processing of imported items post-repair completion.
- Verify physical items and repair details with headquarters and process in SAP system.
- Manage cost settlement processes related to exports and imports.
- Support semi-custom order reception and shipment, including inventory management.
Qualifications
- Bachelor's degree from a four-year university.
- Minimum of 3 years of professional experience.
- Native-level proficiency in Japanese.
- Business-level English proficiency in writing; speaking skills preferred.
Skills
Experience
At least 3 years of professional experience, preferably within the luxury brand industry.
Education
Bachelor's degree from a four-year university.
Workplace
The role is situated in Tokyo, Tokyo, Japan. There are currently 184 open positions in Tokyo on Cerulean, with 3 added recently. Within Tokyo, Cerulean currently features 193 open roles, including 4 recent additions. Across Japan, Cerulean lists 236 open roles — 9 of them newly added.
Benefits
Richemont provides a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a global luxury conglomerate.
Culture
Richemont fosters a culture of excellence and innovation, encouraging employees to achieve their full potential within a supportive and collaborative environment. The company values diversity and inclusivity, promoting a workplace where creativity and individuality are celebrated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.