Customer Relations & Communications Senior Associate

Location TokyoTokyoJapan
Type Other
Seniority Senior
Posted Mar 16, 2026
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Richemont is hiring a Customer Relation Communication Senior Staff in Tokyo to lead CRM and client communication strategies for its maisons.

Overview

Richemont is a Swiss luxury goods group owning a portfolio of maisons active in jewellery, watches and accessories. The group is known for stewardship of heritage brands, high standards of craftsmanship and a global retail and wholesale footprint. As an employer, Richemont emphasizes boutique service excellence, cross‑disciplinary collaboration between maisons and corporate teams, and opportunities to work on premium client experiences in international markets.

Role & Responsibilities

  • Design and execute client communications and CRM campaigns to deepen engagement across boutique, digital and direct channels.
  • Develop segmentation, targeting and personalized clienteling strategies in collaboration with local boutiques and regional teams.
  • Produce and adapt brand‑approved content, ensuring tonal consistency, compliance with brand guidelines and local regulations.
  • Coordinate with marketing, retail operations and e‑commerce teams to align campaign timing, stock availability and experiential initiatives.
  • Monitor campaign performance, report on KPIs, derive actionable insights and recommend optimizations to improve retention and lifetime value.
  • Manage relationships with external agencies and vendors, overseeing briefs, deliverables and budgets as required.
  • Ensure adherence to data privacy and protection requirements in client communications and database usage.

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business or related discipline; advanced degree desirable.
  • Minimum 5 years of progressive experience in CRM, client communications or direct marketing, preferably within luxury goods, watches or jewellery.
  • Proven track record of planning and executing multi‑channel client campaigns and clienteling programs.
  • Strong stakeholder management skills with experience coordinating boutique teams, regional marketing and external partners.
  • Fluent Japanese and business‑level English, with excellent written communication and copy adaptation skills.

Skills

CRM strategy Clienteling Campaign planning and execution Segmentation & targeting Performance analytics and KPI reporting Cross‑channel communications Project management Stakeholder management Content adaptation for local markets Data protection and privacy best practices

Experience

At least five years in CRM, client communications or direct marketing within the luxury retail or premium services sector, including hands‑on campaign ownership and cross‑functional coordination with retail teams.

Education

Bachelor’s degree in Marketing, Communications, Business or a related field; advanced degree or specialized training in CRM or luxury brand management is a plus.

Culture

The workplace culture privileges heritage, meticulous attention to detail and elevated client service. Teams operate across maisons and disciplines, offering exposure to both boutique operations and global brand initiatives in a collaborative, high‑standards environment.