Client Relations Advisor
Richemont is hiring a Client Advisor in Dubai to deliver exemplary luxury clienteling and achieve boutique sales targets.
Overview
Richemont is a leading Swiss luxury goods group comprising multiple maisons across jewellery, watchmaking, leather goods and writing instruments. The group is recognised for its commitment to craftsmanship, heritage-driven design and selective distribution through owned boutiques and high-end retail partners.
Role & Responsibilities
- Deliver exceptional, personalised service to high-value clients, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive clienteling, bespoke appointments and private client events.
- Maintain expert product knowledge across relevant maisons; present and demonstrate product stories with authority and discretion.
- Manage client data and interaction records accurately within the store CRM; follow up on leads and service requests promptly.
- Ensure immaculate visual merchandising and boutique presentation consistent with house standards.
- Process sales transactions, returns and repairs with accuracy and full compliance with company cash and security procedures.
- Collaborate with the boutique team on inventory control, stock replenishment and loss-prevention measures.
Qualifications
- Proven experience in luxury retail sales or client-facing roles (typically 2+ years) with a demonstrable track record of meeting targets.
- Exceptional interpersonal skills, discretion and the ability to engage affluent, international clientele.
- Strong commercial acumen and aptitude for clienteling and relationship development.
- Flexibility to work retail hours including evenings, weekends and public holidays as required by boutique operations.
- Legal entitlement to work in the UAE.
Skills
Experience
Typically 2+ years of experience in luxury retail or premium services with a proven history of building and retaining high-value clients and consistently meeting sales KPIs.
Education
High school diploma or equivalent; tertiary education in retail, hospitality or a related discipline preferred.
Culture
Richemont boutiques emphasise meticulous craftsmanship, refined client service and a collegial environment where brand heritage and contemporary retail excellence intersect. Teams are client-focused, discreet and disciplined, with an emphasis on continuous product education and professional development.