Client Experience Coordinator

Overview

Richemont is a global luxury goods group composed of several maisons renowned for jewellery, watches, leather goods and writing instruments. As an employer it emphasises craftsmanship, client-centric service and long-term brand stewardship, offering opportunities to work within heritage-driven maisons while benefiting from the resources of an international luxury group.

Role & Responsibilities

• Manage and coordinate client appointments, in-store visits and private viewings on Fifth Avenue to ensure a seamless guest experience.
• Maintain and update client records and preferences in the store CRM, enabling personalised outreach and follow-up.
• Deliver tailored client communications (phone, email, SMS) including appointment confirmations, post-visit follow-ups and VIP invitations.
• Support the sales team by preparing client dossiers, facilitating orders and coordinating delivery or alterations with internal teams.
• Assist with in-store events and client entertainment, liaising with visual merchandising and concierge services to ensure flawless execution.
• Compile daily/weekly client activity reports and escalate key leads and service issues to Store Management.
• Resolve routine client service issues with discretion and escalate complex matters to senior management when necessary.

Qualifications

• Proven experience (1–3 years) in client-facing roles within luxury retail, hospitality or client services.
• Excellent verbal and written communication skills with polished telephone manner and attention to personalised service.
• Strong organisational skills, punctuality and the ability to prioritise multiple client requests.
• Discretion when handling confidential client information and high standards of professionalism.
• Availability to work a retail schedule including evenings, weekends and occasional holidays.
• Legal right to work in the United States for the duration of the temporary assignment.

Skills

Experience

Typically 1–3 years of client-facing experience in luxury retail, hospitality or high-end services, with demonstrable clienteling or guest relations competencies.

Education

High school diploma required; vocational training or bachelor's degree in hospitality, retail management or a related field preferred.

Culture

Richemont maisons cultivate an environment that prizes artisanal quality, client intimacy and long-term relationship building. Teams operate with high standards of professionalism, collaboration and attention to detail, offering exposure to heritage brands and a fastidious luxury retail environment.