Client Experience Ambassador

Overview

Richemont is a leading Swiss luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watches and fashion leather goods. As an employer it emphasises craftsmanship, heritage brand stewardship and a client-centric approach, offering an international workplace where commercial rigour and luxury service standards intersect.

Role & Responsibilities

• Deliver exemplary, personalised client service across all touchpoints, building long-term relationships and loyalty.
• Proactively develop and maintain a high-value client portfolio through clienteling, follow-up and tailored outreach.
• Manage appointments, private viewings and VIP events to create bespoke client experiences.
• Use CRM to record client preferences, purchase history and interaction notes to enable tailored service and targeted outreach.
• Collaborate with boutique sales teams, visual merchandising and marketing to ensure consistent brand presentation and client journeys.
• Drive sales performance through consultative selling, upselling and cross-selling while meeting individual and store targets.
• Coordinate after-sales service, repairs and bespoke requests with internal and external partners to ensure seamless client resolution.
• Contribute to store standards, reporting and operational processes to enhance the in-store experience.

Qualifications

• Proven experience in a client-facing role within luxury retail, hospitality or private-client services.
• Demonstrable track record of building and maintaining high-value client relationships and achieving sales objectives.
• Exceptional interpersonal skills, discretion and a polished professional demeanour appropriate to high-net-worth clientele.
• Strong organisational skills with the ability to manage multiple high-priority client requests and events.
• Flexibility to work evenings, weekends and attend client events as required.

Skills

Experience

Typically 2–4 years of progressive experience in luxury retail, premium hospitality or private-client service roles, with demonstrable client acquisition and retention results.

Education

Secondary education completed; vocational training in retail, hospitality or a related discipline preferred.

Culture

Richemont fosters a culture rooted in craftsmanship, discretion and elevated client service. The environment values meticulous attention to detail, teamwork across maisons and a commitment to preserving the heritage and exclusivity of luxury brands.