Client Advisor

Overview

Richemont is a Switzerland‑based luxury goods holding company that oversees a portfolio of prestigious maisons specializing in jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes craftsmanship, heritage brands and long‑term talent development across its retail and maison networks, offering an international, highly curated retail environment.

Role & Responsibilities

• Deliver an impeccable, personalised client experience in accordance with maison standards; cultivate long‑term client relationships through proactive clienteling and follow‑up.
• Drive sales performance and achieve individual and boutique targets through consultative selling and product storytelling.
• Maintain deep product knowledge across collections and communicate craftsmanship, materials and provenance effectively to clients.
• Manage point‑of‑sale transactions, including cash and card handling, returns and after‑sales service coordination.
• Execute visual merchandising standards, ensure curated presentation of product and maintain store stock integrity.
• Use CRM tools to record client interactions, update client profiles and support targeted outreach and events.
• Support boutique operations including inventory control, stock intake, housekeeping and participation in client events or trunk shows.

Qualifications

• Proven aptitude for luxury sales with a client‑centric approach; previous boutique or high‑end retail experience preferred.
• Excellent interpersonal skills with the ability to build trust quickly and adapt communication to affluent clientele.
• Strong commercial awareness and a demonstrated ability to meet or exceed sales objectives.
• Professional presentation and confidence representing a luxury maison in face‑to‑face client engagements.
• Flexibility to work retail hours, including evenings, weekends and occasional events.

Skills

Experience

Previous client‑facing retail experience is required; 1+ years in luxury or premium retail is preferred. Experience using CRM and POS systems in a boutique environment is advantageous.

Education

Secondary education or equivalent; vocational training in retail, hospitality or luxury goods is an advantage.

Culture

Richemont’s maisons prize meticulous craftsmanship, refinement and long‑term client relationships. The workplace culture blends heritage brand stewardship with international collaboration, offering structured development for retail talent and an environment that values service excellence and product expertise.