Client Advisor

Overview

Dunhill is a British luxury menswear and accessories brand known for refined tailoring, leather craftsmanship and understated elegance. Operated within an international luxury network, the brand emphasizes superior client service, artisanal quality and a heritage-led design language, offering employees exposure to high standards of retail execution and brand stewardship.

Role & Responsibilities

• Provide exceptional one-to-one luxury client service; advise customers on product selection across ready-to-wear, leather goods and accessories.
• Achieve individual and boutique sales targets and KPIs through active selling, upselling and cross-selling.
• Develop and maintain a confidential client book; perform clienteling activities including follow-ups, appointment booking and personalised outreach.
• Maintain expert product knowledge and communicate brand heritage, product construction and after-sales options to clients.
• Ensure immaculate boutique presentation through visual merchandising, window dressing and housekeeping standards.
• Operate point-of-sale systems accurately; handle transactions, receipts, refunds and gift packaging in accordance with brand procedures.
• Manage stockroom operations including receiving, replenishment, inventory control and loss-prevention practices.
• Support store-level administrative tasks and sales reporting; collaborate with the boutique team and regional management on initiatives and events.

Qualifications

• Demonstrable customer-service orientation with polished interpersonal skills.
• Professional presentation and the ability to represent a luxury brand with discretion and tact.
• Right to work in Taiwan (permit or residency) and flexibility to work retail hours including weekends and public holidays.
• Numeracy and attention to detail for transaction accuracy and stock control.

Skills

Experience

Preferably 1–3 years of retail experience, ideally within luxury fashion or menswear; a proven track record of meeting sales targets and developing client relationships is highly valued.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business is advantageous.

Culture

Dunhill cultivates a refined, service-oriented retail culture that prioritises craftsmanship, heritage and understated sophistication. The workplace rewards meticulous presentation, client-focused selling and team collaboration within a globally recognised luxury framework.