Client Advisor

Posted Mar 16, 2026

Richemont is hiring a Sales Associate in Sydney — boutique luxury sales role delivering personalised client service and driving revenue for a Richemont maison.

Overview

Richemont is a Swiss luxury goods holding company comprising prestigious maisons across jewellery, watches, leather goods and accessories. As an employer it is recognised for preserving artisanal craftsmanship, promoting brand heritage and operating within an international network of boutique and wholesale operations.

Role & Responsibilities

Deliver discreet, personalised client service to build long-term relationships and repeat business with high‑net‑worth and aspirational clientele.
Meet and exceed individual and boutique sales targets through consultative selling, cross‑selling and effective upselling.
Manage all point‑of‑sale transactions, returns and after‑sales processes with accuracy and attention to compliance and financial controls.
Maintain boutique presentation standards through meticulous visual merchandising, window displays and housekeeping.
Proactively develop and maintain a client database, perform clienteling activities and coordinate private appointments and events.
Support inventory control, stock replenishment and receiving processes while adhering to loss‑prevention procedures.
Collaborate with the store team on local marketing initiatives, product launches and VIP events.

Qualifications

Proven ability to provide exceptional client service in a luxury retail or premium hospitality environment.
Impeccable grooming, professional deportment and a customer‑centric demeanour suitable for a high‑end boutique.
Strong commercial acumen with a demonstrable track record of achieving sales objectives.
Ability to work flexible hours including weekends and evenings; willingness to participate in events and private client appointments.
Right to work in Australia and availability to be based in Sydney.

Skills

Clienteling and relationship management Luxury retail sales techniques and consultative selling Visual merchandising and boutique presentation Point‑of‑sale (POS) systems and cash handling Inventory control and stock management Strong interpersonal and verbal communication skills

Experience

Typically 1–2 years of client‑facing experience in luxury retail, premium fashion, jewellery or high‑end hospitality; candidates with proven achievement in luxury sales will be prioritised.

Education

High school certificate or equivalent; tertiary qualifications in retail, fashion, hospitality or a related discipline are advantageous.

Culture

Richemont cultivates a culture that values craftsmanship, discreet client service and stewardship of heritage brands. Teams operate with a high level of professional standards, collaboration and attention to detail across international boutiques.