Client Advisor

Overview

Richemont is a Swiss-based luxury goods group that owns a portfolio of maisons including prominent watch, jewellery and writing instrument houses. The organisation is recognised for its emphasis on craftsmanship, artisanal heritage and maison-driven brand identities, operating an international retail network and nurturing long-term client relationships across global markets.

Role & Responsibilities

• Deliver exemplary, personalised service to high-value and walk-in clients to build enduring relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through proactive client acquisition, appointment management and follow-up.
• Maintain and develop a robust clientelling database — record interactions, preferences and purchase history to inform tailored outreach.
• Provide authoritative product advice and storytelling across relevant categories (e.g. watches, jewellery, leather goods), demonstrating deep product knowledge and provenance.
• Execute boutique merchandising and presentation standards to brand guidelines and contribute to store housekeeping and stock management.
• Manage sales transactions, returns and basic after‑sales procedures with accuracy and professionalism; escalate complex service or warranty issues to management.
• Support in‑store events, private viewings and trunk shows, collaborating with the boutique team and brand specialists to maximise client experience.

Qualifications

• Proven retail sales aptitude with a client-centric mindset; emphasis on discretion and confidentiality.
• Strong interpersonal and communication skills with the ability to cultivate long-term client relationships.
• Demonstrable ability to meet sales KPIs and contribute to team targets.
• High attention to detail and visual sensibility to uphold luxury presentation standards.
• Flexibility to work retail hours, including weekends and evenings; reliable attendance and punctuality.

Skills

Experience

Typically 1–3 years of progressive experience in luxury retail, boutique sales or client-facing roles within the premium goods sector; prior experience with haute joaillerie or horology is advantageous.

Education

Secondary education required; tertiary studies in retail, hospitality, business or a related discipline are advantageous but not mandatory.

Culture

The workplace emphasises meticulous craftsmanship, refined client service and brand stewardship. Teams operate within a maison-driven structure that values collaboration, professional development and adherence to exacting aesthetic and service standards.